In the specialist book entitled “Person-related services in the context of complex value creation” published by Springer VS Verlag in March 2014, AmbulanzPartner is presented as a paradigm for service innovations.
The authors describe the experience gained and the prospects for Internet-based services in the healthcare industry using the example of AmbulanzPartner. The close link between the Internet portal and service processes is described as groundbreaking for the future design of care for patients with complex illnesses. The target group for this reference book are stakeholders in science, teaching, politics and practice.