Communicate supply requirements for aids

Users can notify their case manager of their need for an assistive device using the “New request for assistive device” function on the Care page.

Communicate supply requirements for medication

If the user wishes to inform their case manager of their need for a medication, the required medication can be transmitted via the “New medication supply request” function on the Supply page.

Send the required care to case management 

The notification of need – here using the example of a new medication – is sent to case management. Once it has been sent, case management contacts the user and takes care of the supply.

The “My medical aids” function on the Supply page provides an overview of the current and past supply of medical aids. In the detailed description of an individual assistive product, you can see the processing status of the supply process and which medical supply store supplies the assistive product. A filter function allows you to filter all medical aids according to the status of the supply process (status), medical aid category, and date of the most recent supply process. 

Overview “My tools”

On the Care page, you will find the “My aids” overview. This overview shows all aids that have been coordinated via your case management.

Overview of the state of supply

On the “My aids” page, you can get an overview of the processing status of your aids, which are coordinated by your case management.

Details of the provision of aids

The “My aids” page takes you to the details of an aid. The details include the processing status of the fitting and the medical supply retailer.