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Help & Support

Do you have any questions?

Help & Support

We will be happy to help you personally – talk to us or send us an e-mail.

Frequently asked questions

  • How does the medication supply via the SMA app work?
  • How does the provision of aids via the SMA app work?
  • How does an improvement or progression of the course of the disease manifest itself?
  • What is the progression value?
  • What happens to my data from the FRS function scale?
Help Center

The SMA app

  • How does an improvement or progression of the course of the disease manifest itself?
  • How does the medication supply via the SMA app work?
  • How does the provision of aids via the SMA app work?
  • What is the progression value?
  • Where can I find the SMA app?

Self-assessments

  • How can I evaluate my care?
  • How does the assessment of satisfaction with a medication according to the TSQM questionnaire work?
  • How does the evaluation of a therapy with the MYMOP questionnaire work?
  • Where are my self-assessments shown?

The ALS app

  • ALS app: Register, sign up and log in
  • How does a fast or slow progression of the disease manifest itself?
  • How does a fast or slow progression of the disease manifest itself?
  • How does the medication supply via the ALS app work?
  • How does the provision of aids via the ALS app work?
  • What is the progression value?
  • What is the progression value?
  • Where can I find the ALS app?
  • Who can use the ALS app?
  • Why does the ALSFRS questionnaire exist?

ALS function scale

  • Where can I see my data from the ALS function scale?

I need a medication

  • Communicate the need for a medication online?

I need an aid

  • How can I communicate the need for an aid online?

Manage my account

  • How do I change my address?
  • How do I change my e-mail address?
  • How do I set up an account for a relative?
  • How do I upload a document?

All about logging in

  • Forgotten password

FRS function scale

  • How does the online ALSFRS self-assessment questionnaire work?
  • How does the online FRS function scale work?
  • How does the SMA disease progression display work?
  • What happens to my data from the FRS function scale?
  • Where can I see my data from the FRS function scale?
  • Why does the FRS function scale exist?

First steps

  • How do I register for the Ambulanzpartner.de portal?
  • How does the ALS disease progression indicator work?
  • Which browsers are supported by Ambulanzpartner?
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