As part of our care network services, we provide patients and their relatives with web-based rating tools to assess assistive devices, medication, therapies, providers, therapists and physicians. Thus, APST facilitates the capturing of the patients’ individual needs before, during and after medical therapy. Patients are offered compact, structured questionnaires. Typical topics for rating are patient satisfaction with the care provided, satisfaction with and without medication, or individual symptoms, such as dysphagia or pain. By giving their feedback “online”, patients play a more active part within the Ambulanzpartner care network. The results are published as anonymized aggregates on the APST platform. Participation is subject to the following applicable rules:
Patients can only rate the very care provision and therapies they have actually received.
Patients can only rate care provision according to scientifically defined and verified criteria.
Ratings must comply with the principles of matter-of-factness and appropriateness.
In severe or rare neurological disorders, the demand for specialized physiotherapy, occupational therapy and speech therapy is high. The therapy facilities listed on our network website have special expertise in the treatment of neurological patients. Patients rated the therapy facilities incorporated in our network as follows:
* Berlin and Brandenburg areas only
Assistive devices are carefully chosen and rendered to meet the personal needs of patients and their relatives. Following the principle of “as little as possible, as much as necessary”, assistive devices provision is guided by the patient’s individual disease course. Mapping out an individual concept of assistive devices provision for each patient is a key element of specialized patient care. Patients rated the medical supply and equipment stores incorporated in our network as follows:
APST supports patients and their relatives in their search for specialized care. We host a network of care facilities offering specialized outpatient, inpatient, (semi-) residential or day care as well as ventilator care. The listed institutions and services are specialized in care for patients with Amyotrophic Lateral Sclerosis, Multiple Sclerosis, Parkinson’s Disease and stroke. Care providers were rated as follows
* Berlin and Brandenburg area only
Due to the high complexity of severe neurological disorders it makes sense for physicians and care teams to complete a specialization in these medical fields. Our nationwide network comprises highly specialized neurological outpatient clinics/departments and medical practices. Physicians use APST to liaise with other medical professionals, perform data based research projects and enhance digital networking. Patients and relatives rated consultation with physicians as follows:
APST works independently of health insurance companies, and access to the platform is available for both patients with public and private health insurance cover. The degree of quality of service and patient focus varies substantially among health insurers. For instance, the time allowed to process prescriptions or to approve assistive devices and rehabilitation measures can be quite different depending on which company you are dealing with. Patients may rate their satisfaction with their health insurance company:
In health care processes, Managed Care is the term used to describe the support given to patients in their search for suitable suppliers and care professionals and the assistance they receive in tasks of administrative and organizational nature. Ambulanzpartner is specialized in managed care for patients with complex neurological disorders. We get active when it comes to organizing the provision of specialized assistive technology, ventilation or medication therapy and other support required.
